As you well know, Covid fatigue is on the rise along with stress, mental health concerns, depression, turnover and more. It’s no secret the last year has created a lot of fear, anxiety and in many cases intense self-reflection. The 2021 Working... Read More | Share it now!
Are your tellers, CSRs, MSRs and call center staff completing routine transactions and missing opportunities to create engaging conversations? Very likely! Just about every week I stop in Sprouts, my favorite local grocery store to pick up some items.... Read More | Share it now!
I hope you and your staff are staying healthy and hopeful in these very interesting and challenging times! We all need to focus on those things that will help our staff and members. With that in mind, if you want engaged and proactive staff, loyal... Read More | Share it now!
I typically love the holiday season with Christmas music, festive lights, holiday cookies, sharing gifts, joyful worship and celebrating with family and friends. In fact, I bet you have some wonderful traditions and fun memories of past holiday... Read More | Share it now!