After another year of Covid, masks, isolation, remote work and uncertainty; some of our holiday traditions may be a bit different this season. Many of us eagerly look forward to reconnecting with family and friends this Christmas and seeing their... Read More | Share it now!
I’m sure you agree the need for human connection and understanding has grown significantly in the last 18 months. Many of your customers, members, business owners and even your employees have experienced stress, frustration, fear, isolation or... Read More | Share it now!
As you well know, Covid fatigue is on the rise along with stress, mental health concerns, depression, turnover and more. It’s no secret the last year has created a lot of fear, anxiety and in many cases intense self-reflection. The 2021 Working... Read More | Share it now!
Are your tellers, CSRs, MSRs and call center staff completing routine transactions and missing opportunities to create engaging conversations? Very likely! Just about every week I stop in Sprouts, my favorite local grocery store to pick up some items.... Read More | Share it now!
I hope you and your staff are staying healthy and hopeful in these very interesting and challenging times! We all need to focus on those things that will help our staff and members. With that in mind, if you want engaged and proactive staff, loyal... Read More | Share it now!
I typically love the holiday season with Christmas music, festive lights, holiday cookies, sharing gifts, joyful worship and celebrating with family and friends. In fact, I bet you have some wonderful traditions and fun memories of past holiday... Read More | Share it now!
Banks and Credit Unions Need an Appointment Making Strategy I hate wasting time. Standing in long lines, being placed on hold and playing phone tag is frustrating. When I need important information or advice, I want it quickly with a knowledgeable... Read More | Share it now!
Thirty to forty million Americans have been removed from payrolls as a result of the coronavirus pandemic and related shutdowns. This is just the beginning. A March 2020 Gallup poll shows that 61% of Americans expect a recession and 52% say it’s... Read More | Share it now!
While practicing social distancing, I’m tired of being cooped up inside, canceling plans and hunting for toilet paper. I miss seeing my neighbors’ warm smiles as they wave hello covered with the latest fashion-inspired mask. If you relate, your... Read More | Share it now!
You Have More Control Than You Think I’m sure you’ll agree, it’s a scary time right now. Our lives have been completely disrupted in ways we could never have imagined. Our country is shut down, we’re sheltering in place, distancing from others... Read More | Share it now!