Emotional Connection is the Key to Customer Engagement

Digital services can be detrimental to personal connections. Learn why it’s important to make emotional connections and increase customer engagement. In the drive for organic growth chances are your bank or credit union is evaluating every... Read More | Share it now!

 

Posted in Customer Engagement, Customer Relationship Management, Experience Management, Financial Wellness, Member Relationship Management Tagged with: , , ,

7 Questions to Improve Customer Relationship Management and Boost Organic Growth

Effective use of CRM (customer relationship management) boosts customer loyalty and organic growth, High Definition People

Banks and credit unions need to focus on key questions for customer loyalty and long-term organic growth When beginning a project to help a new client transition beyond transactions to a relationship culture or improve their onboarding program, we... Read More | Share it now!

 

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How To Boost Organic Growth With Reboarding — Relationship Management in Action

To grow your bank or credit union organically, focus on building the relationship, not just selling product. High Definition Banking®

Customer Loyalty To Our Bank Was Fading Fast Imagine you’re a long-term, high-potential customer with your bank or credit union. You have several products with them, never visit a branch, only use automated and online services and don’t know... Read More | Share it now!

 

Posted in Blog, Customer Engagement, Customer Loyalty, Customer Relationship Management, Member Relationship Management, Relationship Selling Tagged with: , , , ,

Is Your Onboarding Process Repelling Your Customers?

So you’re excited your onboarding program is off the ground. Your staff is following up with new customers or members after two weeks and beyond. If your onboarding program is anything like what we see at many financial institutions, it may... Read More | Share it now!

 

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