Emotional Connection is the Key to Customer Engagement

Digital services can be detrimental to personal connections. Learn why it’s important to make emotional connections and increase customer engagement. In the drive for organic growth chances are your bank or credit union is evaluating every... Read More | Share it now!

Posted in Customer Engagement, Customer Relationship Management, Experience Management, Financial Wellness, Member Relationship Management Tagged with: , , ,

Financial Wellness – Are You Missing a Growth Opportunity?

Financial Health, Barbara Sanfilippo, High

Doctors Improve Physical Health – Bankers Must Improve Financial Health I had an “aha moment” while sitting in the waiting area for a doctor appointment. It occurred to me my doctor’s job is to ask really good questions, diagnose my ailment and... Read More | Share it now!

Posted in Customer Relationship Management, Financial Wellness, Relationship Banking Tagged with: , , , , , , , , , , , , ,