I’m sure you agree the need for human connection and understanding has grown significantly in the last 18 months. Many of your customers, members, business owners and even your employees have experienced stress, frustration, fear, isolation or... Read More | Share it now!
Empathy – The Most Undervalued, Yet Essential Sales Skill
Top 50: What Bankers Love (one is High Definition Banking®)
We’re honored! Every year the Independent Community Bankers of America publishes an article called The 50 People, Places And Things Community Bankers Love. They ask member CEO’s what’s been working for them, how they’ve stayed ahead of the... Read More | Share it now!
Happy Holidays from High Definition Banking®
2014 is almost over, so no use cramming your head with any more useful information than you have to. You won’t find a thing about sales training, relationship building skills, banks or credit unions in this post. Instead, Bob has produced... Read More | Share it now!
The #1 Obstacle to a Banking Relationship Management Culture (plus a solution)
Whether you attended my relationship management sessions at the Jack Henry Associates PEC conference or not (thanks to those of you who did), this follow up will provide some insight for resolving challenges to developing a banking relationship... Read More | Share it now!
Three Banker Concerns About Staff Generating Revenue
We asked an executive of a well-known core processing company with a CRM component what “people issues” their call center and trainers were asked repeatedly. After surveying these groups, the executive found they were receiving many... Read More | Share it now!
A Big Reason Your CRM Initiative Might Fail – Banking Relationship Management Blog
Many banks and credit unions will adopt CRM and the initiative will either fail or hobble along without their expected return on investment. A big reason is they will put more thought into implementing the technology than they do on a plan to get their... Read More | Share it now!
Will a Hi-Tech Branch Truly Impact the Customer Relationship?
Bob Tramontano, Vice President of Marketing at NCR Corp, had an insightful observation in yesterday’s NAFCU Services Blog. He questions how much the member or customer experience is enhanced and service is increased by “beautifying branch... Read More | Share it now!
Customers and Members Are Sick of Being Sold To
Don’t get the wrong impression – Bob and Barb are all for selling. We acknowledge the thousands of front line staff that use cross-selling skills with a mindset of genuinely serving their clientele. But that doesn’t change the proven research:... Read More | Share it now!
Are You Hindering Staff Sales Performance?
Why is it some of your people have no problem generating business while others seem reluctant to pick up the phone? Why does it seem like you have to constantly lean on some people to get their sales numbers up? The short answer to all these questions... Read More | Share it now!